Frequently asked questions
Everything you need to know before reaching out.
Do I need to know exactly where I want to go before contacting you? +
Not at all. Some of our best trips started with “I just need a break” or “surprise me.” We’ll help you narrow it down based on your budget, interests, and travel dates.
How much does it cost to use your service? +
Our consultation and planning service is included in the cost of your trip. You’re not paying extra for expertise — you’re paying for a better trip.
Can you beat online prices? +
Often, yes — because we access trade and negotiated rates that consumer sites don’t offer. But more importantly, we ensure you’re booking the right product, not just the cheapest one.
What happens if something goes wrong during my trip? +
You call us. We’re available during your trip to handle changes, emergencies, and anything unexpected. That’s the difference between a booking engine and a travel partner.
Do you handle visas and travel insurance? +
We provide visa guidance and can arrange comprehensive travel insurance as part of your package. For complex visa applications, we’ll point you to the right specialist.
How far in advance should I book? +
It depends on the destination and season. For peak-season or complex trips, 3–6 months is ideal. For simpler getaways, we can often work with shorter lead times.
Do you handle corporate travel? +
Absolutely. Corporate and incentive travel is one of our fastest-growing services. We manage everything from regular business flights to large-scale reward trips.
Still have questions?
We’re real people and we love a good chat. Reach out any time.